Feedzai is AI. We’re coding the future of commerce with a leading platform powered by artificial intelligence and big data. Founded and developed by data scientists and aerospace engineers, Feedzai has one critical mission: make commerce safe. The world’s largest banks, payment providers and retailers use Feedzai’s machine learning technology to manage risks associated with banking and shopping, whether it’s in person, online or via mobile devices.
We want your incredible talent to drive growth and help our customers be successful. Backed by years of hard work and funding from amazing investors (Citi, Capital One, Oak HC/FT, Sapphire Ventures, Data Collective) we’re at the inflection point of growth. We’re data people so you should have a desire and willingness to dig into the numbers, too.
You
You are a natural hunter and enjoy going the extra mile to delight a customer. You are eager to use your experience in the Fintech space to propel an innovator in machine learning fraud prevention and protect consumers everywhere. You have in-depth experience in fraud prevention, cyber security, payments, big data or predictive analytics markets and are excited to establish and develop Feedzai’s relationships with Issuers in the Central U.S.
You will lead the creation, development and expansion of revenue-producing activities within the client. You will be responsible for bringing in and developing buyer and senior level relationships, identifying new business opportunities and protecting and growing the overall book of business. This is a quota-carrying, revenue generating role. The level for this position will be determined by the candidate’s education, skills and experience.
Your Day-to-Day
Create and execute a comprehensive strategic sales plan to serve as a road map for establishing and developing the Feedzai client relationship using your thorough understanding of clients' strategic initiatives that may be supported by Feedzai’s products and services
Achieve client-specific revenue and growth targets, execute on sales activities to achieve quarterly and annual revenue targets within strategic and associated accounts
Own the Feedzai relationship with the client--across objectives, opportunities, power map strategies, concerns and barriers; responsible for originating, managing and building strong personal relationships with key client executives, line of business decision-makers and influencers
Own the Feedzai growth plan for the Southwest and drive Feedzai’s position within the Financial Services community
Your Know-How
5+ years of key account sales experience selling fraud prevention solutions to Issuers in the Central U.S.
Advanced knowledge of the financial services, fraud and payments industries and product specific businesses
Adept with financial and operational analysis and business case development
Experienced negotiator who is a pro at complex sales--a Hunter
Ability to understand and demonstrate Feedzai’s products as well as the technical understanding to interact with engineers, operational teams and executives through a variety of channels
Eager, ambitious, energetic, dedicated, and a solid work ethic—in other words someone who thrives in the environment of a fast-moving, industry-disrupting, groundbreaking start-up
Bachelor's degree
Jul 24, 2018
Full time
Feedzai is AI. We’re coding the future of commerce with a leading platform powered by artificial intelligence and big data. Founded and developed by data scientists and aerospace engineers, Feedzai has one critical mission: make commerce safe. The world’s largest banks, payment providers and retailers use Feedzai’s machine learning technology to manage risks associated with banking and shopping, whether it’s in person, online or via mobile devices.
We want your incredible talent to drive growth and help our customers be successful. Backed by years of hard work and funding from amazing investors (Citi, Capital One, Oak HC/FT, Sapphire Ventures, Data Collective) we’re at the inflection point of growth. We’re data people so you should have a desire and willingness to dig into the numbers, too.
You
You are a natural hunter and enjoy going the extra mile to delight a customer. You are eager to use your experience in the Fintech space to propel an innovator in machine learning fraud prevention and protect consumers everywhere. You have in-depth experience in fraud prevention, cyber security, payments, big data or predictive analytics markets and are excited to establish and develop Feedzai’s relationships with Issuers in the Central U.S.
You will lead the creation, development and expansion of revenue-producing activities within the client. You will be responsible for bringing in and developing buyer and senior level relationships, identifying new business opportunities and protecting and growing the overall book of business. This is a quota-carrying, revenue generating role. The level for this position will be determined by the candidate’s education, skills and experience.
Your Day-to-Day
Create and execute a comprehensive strategic sales plan to serve as a road map for establishing and developing the Feedzai client relationship using your thorough understanding of clients' strategic initiatives that may be supported by Feedzai’s products and services
Achieve client-specific revenue and growth targets, execute on sales activities to achieve quarterly and annual revenue targets within strategic and associated accounts
Own the Feedzai relationship with the client--across objectives, opportunities, power map strategies, concerns and barriers; responsible for originating, managing and building strong personal relationships with key client executives, line of business decision-makers and influencers
Own the Feedzai growth plan for the Southwest and drive Feedzai’s position within the Financial Services community
Your Know-How
5+ years of key account sales experience selling fraud prevention solutions to Issuers in the Central U.S.
Advanced knowledge of the financial services, fraud and payments industries and product specific businesses
Adept with financial and operational analysis and business case development
Experienced negotiator who is a pro at complex sales--a Hunter
Ability to understand and demonstrate Feedzai’s products as well as the technical understanding to interact with engineers, operational teams and executives through a variety of channels
Eager, ambitious, energetic, dedicated, and a solid work ethic—in other words someone who thrives in the environment of a fast-moving, industry-disrupting, groundbreaking start-up
Bachelor's degree
The Office Manager plays a vital role at Coinbase by maintaining an efficient, productive and positively cultured office and employee experience. As an Office Manager, you have the opportunity to support productivity, raise engagement and maintain culture with positive energy and efficient execution. You’ll work closely with the People Ops, IT and Security teams to create a safe, engaging, supportive and meaningful experience for all employees. We are growing quickly and you will be able to directly influence the scaling of our organization by anticipating the needs of the org, thinking creatively, improving and creating new processes. We have a healthy foundation and we’re looking for an individual to bring their talents to help us continue to build the most effective People Ops organization on the planet.
Responsibilities:
Maintain the overall cleanliness and organization of the office
Act as primary liaison between the company and office building management (e.g., repairs, building code compliance, etc.)
Manage vendors and contractors: planning for, purchasing, and upkeep of workstations, furniture, meals, and employee supplies - maintaining productive and positive relationships
Track facilities and supply related requests through office operations ticketing system
Coordinate daily catering and maintain kitchen cleanliness
Manage the front desk by greeting and assisting guests
Manage the guests experience - oversee the check in system, keep the reception area welcoming, stocked and organized
Manage event planning, and coordinate company off-site activities to keep the company culture positively energized
Assist in onboarding of new hires - desk setup, informative
Requirements
Energetic, thrives in a fast-pace environment and is comfortable with ambiguity and non-stop problem solving
Strong interest in process improvement - finding ways to make facilities more efficient and streamlined
Proficient with Google apps
Creative, innovative, empathetic
Experienced with managing an office, organizing and planning events
Team player with extensive cross-group collaboration skills
Impeccable judgment and excellent problem solving skills
Highly motivated with extensive cross-group collaboration skills
Office Management experience is a plus but not required
Jun 28, 2018
Full time
The Office Manager plays a vital role at Coinbase by maintaining an efficient, productive and positively cultured office and employee experience. As an Office Manager, you have the opportunity to support productivity, raise engagement and maintain culture with positive energy and efficient execution. You’ll work closely with the People Ops, IT and Security teams to create a safe, engaging, supportive and meaningful experience for all employees. We are growing quickly and you will be able to directly influence the scaling of our organization by anticipating the needs of the org, thinking creatively, improving and creating new processes. We have a healthy foundation and we’re looking for an individual to bring their talents to help us continue to build the most effective People Ops organization on the planet.
Responsibilities:
Maintain the overall cleanliness and organization of the office
Act as primary liaison between the company and office building management (e.g., repairs, building code compliance, etc.)
Manage vendors and contractors: planning for, purchasing, and upkeep of workstations, furniture, meals, and employee supplies - maintaining productive and positive relationships
Track facilities and supply related requests through office operations ticketing system
Coordinate daily catering and maintain kitchen cleanliness
Manage the front desk by greeting and assisting guests
Manage the guests experience - oversee the check in system, keep the reception area welcoming, stocked and organized
Manage event planning, and coordinate company off-site activities to keep the company culture positively energized
Assist in onboarding of new hires - desk setup, informative
Requirements
Energetic, thrives in a fast-pace environment and is comfortable with ambiguity and non-stop problem solving
Strong interest in process improvement - finding ways to make facilities more efficient and streamlined
Proficient with Google apps
Creative, innovative, empathetic
Experienced with managing an office, organizing and planning events
Team player with extensive cross-group collaboration skills
Impeccable judgment and excellent problem solving skills
Highly motivated with extensive cross-group collaboration skills
Office Management experience is a plus but not required
At Blend, we’re dedicated to improving lending. We’re an enterprise technology company, but our product affects the most important purchase most people will make in their lifetime—their home. For homebuyers, our product means a clear, guided path to a new home. For lenders, it means modern, easy-to-use tools that let employees spend their time helping customers, rather than on repetitive, manual tasks. By aligning and modernizing this archaic industry, we believe everybody wins.
We need someone who’s driven to solve hard problems—the harder the better. We’re motivated by the fact that our product won’t just affect the lives of a few people in the Bay Area—it affects people all over America, not to mention a foundational part of the U.S. economy. Founded in 2012 by former Palantir leaders, we’re currently backed by Greylock, Founders Fund, Andreessen Horowitz and other prominent investors.
As a Deployment Lead, you will understand Blend’s platform and the client’s needs to help deliver a solution that exceeds expectations. You will work with teams from across the company to rapidly implement and enhance our product offerings providing project leadership in an autonomous delivery role. The ideal candidate is excited to work both independently and as part of a team in a fast paced, highly visible role. (Similar titles might include: Project Manager, Deployment Manager, Implementation Manager, Technical Project Manager, Forward Deployed Engineer, Client Solutions or Professional Services Lead)
Blend is an equal opportunity employer that values diversity, inclusion, and belonging. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
RESPONSIBILITIES
Learn and master Blend products in order to solve customer business challenges as a configuration and implementation lead
Consult with mortgage lender business and technical resources to produce business requirements and functional design documents as an implementation lead
Partner with customer business teams to understand business objectives and integration requirements using both business and technical skills
Estimate the effort required to configure Blend products
Collaborate with Blend Product and Engineering teams to share customer requirements, influence product priorities and further enhance Blend core product features
Plan and execute integration testing and user acceptance testing of customer implementations
Utilize various project methodologies as part of implementing Blend products on-site at mortgage lenders
REQUIREMENTS
5+ years relevant experience with full lifecycle package software implementations (SaaS preferred)
Hands-on technical configuration experience (examples include screen/user interface, application settings or parameters, branding, etc.)
Project management experience (scope control, budgeting, estimating and resource management)
Ability to propose creative technical solutions to challenging problems and communicate technical concepts and specifications clearly and efficiently
Ability to work with a variety of customers from different departments in large and small groups. Adaptable to various work settings and able to serve in an advisory/leadership role
Strong personal initiative and ability to execute with minimal oversight
Experience working in a dynamic environment wearing many hats
Willingness and ability to travel up from 50% - 80% (Monday – Thursday typical during peak times)
NICE TO HAVES
Prior experience with configurable software such as Salesforce, Workday, NetSuite, Guidewire
Knowledge of mortgage industry
Experience with Scrum or other Agile methodologies
Background working with financial institutions in a customer facing role
Jun 18, 2018
Full time
At Blend, we’re dedicated to improving lending. We’re an enterprise technology company, but our product affects the most important purchase most people will make in their lifetime—their home. For homebuyers, our product means a clear, guided path to a new home. For lenders, it means modern, easy-to-use tools that let employees spend their time helping customers, rather than on repetitive, manual tasks. By aligning and modernizing this archaic industry, we believe everybody wins.
We need someone who’s driven to solve hard problems—the harder the better. We’re motivated by the fact that our product won’t just affect the lives of a few people in the Bay Area—it affects people all over America, not to mention a foundational part of the U.S. economy. Founded in 2012 by former Palantir leaders, we’re currently backed by Greylock, Founders Fund, Andreessen Horowitz and other prominent investors.
As a Deployment Lead, you will understand Blend’s platform and the client’s needs to help deliver a solution that exceeds expectations. You will work with teams from across the company to rapidly implement and enhance our product offerings providing project leadership in an autonomous delivery role. The ideal candidate is excited to work both independently and as part of a team in a fast paced, highly visible role. (Similar titles might include: Project Manager, Deployment Manager, Implementation Manager, Technical Project Manager, Forward Deployed Engineer, Client Solutions or Professional Services Lead)
Blend is an equal opportunity employer that values diversity, inclusion, and belonging. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
RESPONSIBILITIES
Learn and master Blend products in order to solve customer business challenges as a configuration and implementation lead
Consult with mortgage lender business and technical resources to produce business requirements and functional design documents as an implementation lead
Partner with customer business teams to understand business objectives and integration requirements using both business and technical skills
Estimate the effort required to configure Blend products
Collaborate with Blend Product and Engineering teams to share customer requirements, influence product priorities and further enhance Blend core product features
Plan and execute integration testing and user acceptance testing of customer implementations
Utilize various project methodologies as part of implementing Blend products on-site at mortgage lenders
REQUIREMENTS
5+ years relevant experience with full lifecycle package software implementations (SaaS preferred)
Hands-on technical configuration experience (examples include screen/user interface, application settings or parameters, branding, etc.)
Project management experience (scope control, budgeting, estimating and resource management)
Ability to propose creative technical solutions to challenging problems and communicate technical concepts and specifications clearly and efficiently
Ability to work with a variety of customers from different departments in large and small groups. Adaptable to various work settings and able to serve in an advisory/leadership role
Strong personal initiative and ability to execute with minimal oversight
Experience working in a dynamic environment wearing many hats
Willingness and ability to travel up from 50% - 80% (Monday – Thursday typical during peak times)
NICE TO HAVES
Prior experience with configurable software such as Salesforce, Workday, NetSuite, Guidewire
Knowledge of mortgage industry
Experience with Scrum or other Agile methodologies
Background working with financial institutions in a customer facing role
At Blend, we’re dedicated to improving lending. We’re an enterprise technology company, but our product affects the most meaningful purchase most people will make in their lifetime—their home. For homebuyers, our product means a clear, guided path to a new home. For lenders, it means modern, easy-to-use tools that let employees spend their time helping customers, rather than on repetitive, manual tasks. By aligning and modernizing this archaic industry, we believe everybody wins.
We need someone who’s driven to tackle hard problems—the harder the better. We’re motivated by the fact that our product won’t just affect the lives of a few people in the Bay Area—it affects people all over America, not to mention a foundational part of the U.S. economy. Founded in 2012 by former Palantir leaders, we’re currently backed by Greylock, Founders Fund, Andreessen Horowitz and other prominent investors.
As a Deployment Lead, you will understand Blend’s platform and the client’s needs to help deliver a solution that exceeds expectations. You will work with teams from across the company to rapidly implement and improve our product offerings providing project leadership in an autonomous delivery role. The ideal candidate is excited to work both independently and as part of a team in a fast paced, highly visible role. Similar titles might include: Project Manager, Deployment Manager, Implementation Manager, Technical Project Manager, Forward Deployed Engineer, Client Solutions or Professional Services Lead.
Blend is an equal opportunity employer that values diversity, inclusion, and belonging. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
RESPONSIBILITIES
Learn and master Blend products in order to take on business challenges as a configuration and implementation lead for enterprise customers
Consult with mortgage lender business and technical resources to produce business requirements and functional design documents as an implementation lead
Partner with customer business teams to understand business objectives and integration requirements using both business and technical skills
Estimate the effort required to configure Blend products
Collaborate with Blend Product and Engineering teams to share customer requirements, influence product priorities and further enhance Blend core product features
Plan and execute integration testing and user acceptance testing of customer implementations
Utilize various project methodologies as part of implementing Blend products on-site at mortgage lenders
REQUIREMENTS
5+ years relevant experience with full lifecycle package software implementations (SaaS preferred)
Hands-on technical configuration experience (examples include screen/user interface, application settings or parameters, branding, etc.)
Project management experience (scope control, budgeting, estimating and resource management)
Ability to propose creative technical solutions to challenging problems and communicate technical concepts and specifications clearly and efficiently
Ability to work with a variety of customers from different departments in large and small groups. Adaptable to various work settings and able to serve in an advisory/leadership role
Strong personal initiative and ability to execute with minimal oversight
Experience working in a dynamic environment wearing many hats
Willingness and ability to travel up from 50% - 80% (Monday – Thursday typical during peak times)
NICE TO HAVES
Prior experience with configurable software such as Salesforce, Workday, NetSuite, Guidewire
Knowledge of mortgage industry
Experience with Scrum or other Agile methodologies
Background working with financial institutions in a customer facing role
Jun 18, 2018
Full time
At Blend, we’re dedicated to improving lending. We’re an enterprise technology company, but our product affects the most meaningful purchase most people will make in their lifetime—their home. For homebuyers, our product means a clear, guided path to a new home. For lenders, it means modern, easy-to-use tools that let employees spend their time helping customers, rather than on repetitive, manual tasks. By aligning and modernizing this archaic industry, we believe everybody wins.
We need someone who’s driven to tackle hard problems—the harder the better. We’re motivated by the fact that our product won’t just affect the lives of a few people in the Bay Area—it affects people all over America, not to mention a foundational part of the U.S. economy. Founded in 2012 by former Palantir leaders, we’re currently backed by Greylock, Founders Fund, Andreessen Horowitz and other prominent investors.
As a Deployment Lead, you will understand Blend’s platform and the client’s needs to help deliver a solution that exceeds expectations. You will work with teams from across the company to rapidly implement and improve our product offerings providing project leadership in an autonomous delivery role. The ideal candidate is excited to work both independently and as part of a team in a fast paced, highly visible role. Similar titles might include: Project Manager, Deployment Manager, Implementation Manager, Technical Project Manager, Forward Deployed Engineer, Client Solutions or Professional Services Lead.
Blend is an equal opportunity employer that values diversity, inclusion, and belonging. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
RESPONSIBILITIES
Learn and master Blend products in order to take on business challenges as a configuration and implementation lead for enterprise customers
Consult with mortgage lender business and technical resources to produce business requirements and functional design documents as an implementation lead
Partner with customer business teams to understand business objectives and integration requirements using both business and technical skills
Estimate the effort required to configure Blend products
Collaborate with Blend Product and Engineering teams to share customer requirements, influence product priorities and further enhance Blend core product features
Plan and execute integration testing and user acceptance testing of customer implementations
Utilize various project methodologies as part of implementing Blend products on-site at mortgage lenders
REQUIREMENTS
5+ years relevant experience with full lifecycle package software implementations (SaaS preferred)
Hands-on technical configuration experience (examples include screen/user interface, application settings or parameters, branding, etc.)
Project management experience (scope control, budgeting, estimating and resource management)
Ability to propose creative technical solutions to challenging problems and communicate technical concepts and specifications clearly and efficiently
Ability to work with a variety of customers from different departments in large and small groups. Adaptable to various work settings and able to serve in an advisory/leadership role
Strong personal initiative and ability to execute with minimal oversight
Experience working in a dynamic environment wearing many hats
Willingness and ability to travel up from 50% - 80% (Monday – Thursday typical during peak times)
NICE TO HAVES
Prior experience with configurable software such as Salesforce, Workday, NetSuite, Guidewire
Knowledge of mortgage industry
Experience with Scrum or other Agile methodologies
Background working with financial institutions in a customer facing role
Does culture matter to you? Are you looking for a great team? Join our growing team and learn from some of the best in the industry!
Your mission as a TouchBistro Market Development Representative (MDR) is to connect, qualify, and ultimately create business opportunities with restaurant owners in the Chicago area. You do this via restaurant walk-ins and outbound telephone prospecting. Working closely with both the Sales and Marketing teams, you build and grow a lead pipeline that will meet or exceed opportunity targets. If you thrive in a competitive environment and you get excited working on the phone, then this is a great opportunity for you.
YOUR DAY-to-DAY
Meet or Exceed monthly outbound opportunity quotas
Prospect , engage, book appointments, set up discovery calls, and schedule product demos in the Chicago area
Manage and grow sustainable lead pipelines
Generate qualified leads and opportunities
Adhere to MDR messaging protocol and cadence
Track, Report, and Understand your personal performance metrics
Attend prospect meetings with experienced sales reps
Demonstrate team work, learn, and share best practices
Go Above and Beyond when required to meet targets or support the team
ALL ABOUT YOU
1 to 2 years of outbound business development experience
4 Year University degree at a recognized University
Exceptional communication skills (verbal and written)
Organized with a high level of attention to detail
Must have a ‘can-do’ attitude
Have worked in the restaurant industry in some capacity
WHY CHOOSE US? TouchBistro is an award-winning iPad Point of Sale system, built for restaurant people by restaurant people. We’re a team of thinkers, builders, doers, and innovators. While many of us have experience working at restaurants, some of us just have a true passion for the industry.
We’re venture backed by some of the best tech VCs in the world and are partnered with top innovators in the mobile, food, and payment industries.
We’re global and growing! TouchBistro is used in more than 100 countries worldwide and has offices in NYC, Austin, Chicago, London and headquarters in Toronto. We’re a fast-moving, ever-evolving company on a mission to change the way restaurateurs do business and help them succeed through our products and services, but we need talented, passionate people to help!
Jan 26, 2018
Full time
Does culture matter to you? Are you looking for a great team? Join our growing team and learn from some of the best in the industry!
Your mission as a TouchBistro Market Development Representative (MDR) is to connect, qualify, and ultimately create business opportunities with restaurant owners in the Chicago area. You do this via restaurant walk-ins and outbound telephone prospecting. Working closely with both the Sales and Marketing teams, you build and grow a lead pipeline that will meet or exceed opportunity targets. If you thrive in a competitive environment and you get excited working on the phone, then this is a great opportunity for you.
YOUR DAY-to-DAY
Meet or Exceed monthly outbound opportunity quotas
Prospect , engage, book appointments, set up discovery calls, and schedule product demos in the Chicago area
Manage and grow sustainable lead pipelines
Generate qualified leads and opportunities
Adhere to MDR messaging protocol and cadence
Track, Report, and Understand your personal performance metrics
Attend prospect meetings with experienced sales reps
Demonstrate team work, learn, and share best practices
Go Above and Beyond when required to meet targets or support the team
ALL ABOUT YOU
1 to 2 years of outbound business development experience
4 Year University degree at a recognized University
Exceptional communication skills (verbal and written)
Organized with a high level of attention to detail
Must have a ‘can-do’ attitude
Have worked in the restaurant industry in some capacity
WHY CHOOSE US? TouchBistro is an award-winning iPad Point of Sale system, built for restaurant people by restaurant people. We’re a team of thinkers, builders, doers, and innovators. While many of us have experience working at restaurants, some of us just have a true passion for the industry.
We’re venture backed by some of the best tech VCs in the world and are partnered with top innovators in the mobile, food, and payment industries.
We’re global and growing! TouchBistro is used in more than 100 countries worldwide and has offices in NYC, Austin, Chicago, London and headquarters in Toronto. We’re a fast-moving, ever-evolving company on a mission to change the way restaurateurs do business and help them succeed through our products and services, but we need talented, passionate people to help!
Does culture matter to you? Are you driven to be successful and gain invaluable skills? Are you looking for a great team? TouchBistro is looking for a Territory Account Executive to join our leading sales team, you'll get to play a part in changing the restaurant world as we know it!
As a Territory Account Executive (TAE) at TouchBistro Inc. you will be selling our iPad-based point of sale solution to restaurateurs in Chicago and surrounding areas. From cold calling on prospects to conducting web demos of the POS software, you will take full ownership of the sales cycle. The role focuses heavily on providing prospective clients a deep understanding of the company’s product and service and close qualified lead accounts. In addition, this individual will also communicate benefits and feature as appropriate and relevant to the client. The role requires strong sales, customer satisfaction, and technical skills to successfully communicate with clients and other departments.
YOUR DAY-to-DAY
Build a pipeline of prospects and manage the sales stages from initiate to close
Educate prospects and clients about TouchBistro products and services through presentations and product demonstrations
Foster relationships with business partner counterparts who sell and support complementary applications and services to point of sale systems serving the restaurant industry in your territory
Plan , direct and coordinate sales support activities, including management of the sales pipeline through TouchBistro sales tools (Salesforce)
Involved in all phases of the sales lifecycle including: identifying and developing leads; meeting with clients; developing value propositions; financial deal structuring; to contract negotiation and closing
Generate a high volume of sales related activities including demo presentations and proposals
Perform all aspects of selling professionally including: prospecting, approaching, presenting, handling objections, closing and follow-up
Understand the competitive landscape (strengths, weaknesses, benefits) and determine how to position TouchBistro to win
Maintain strong knowledge of all products, accessories, pricing plans, promotions and service features
Knowledge of competitive offers and provide critical market feedback to the client regarding local competition and product/service needs
Provide ongoing feedback from restaurant principles to Sales Operations and Product Marketing teams as well as aid in identifying new market opportunities
Assist Finance in resolving accounts receivable issues
Meet and Exceed sales revenue and booking goals and overall objectives
ALL ABOUT YOU
BA/BS degree required
Strong communication, organizational and presentation skills with ability to sell at all decision-making levels
Minimum of 3 years experience selling product solutions
Ability to manage complex sales and develop strategic plans
Proven negotiation skills
Experience canvassing and cold-calling into various types of local businesses, with evidence of success
Knowledge of restaurant operations
Experience with SalesForce or other CRM is strongly desired
Ability to work in a fast paced environment
Self motivated, creative, flexible
WHY CHOOSE US?
TouchBistro is an award-winning iPad Point of Sale system, built for restaurant people by restaurant people. We’re a team of thinkers, builders, doers, and innovators. While many of us have experience working at restaurants, some of us just have a true passion for the industry.
We’re venture backed by some of the best tech VCs in the world and are partnered with top innovators in the mobile, food, and payment industries.
We’re global and growing! TouchBistro is used in more than 100 countries worldwide and has offices in NYC, Austin, Chicago, London and headquarters in Toronto. We’re a fast-moving, ever-evolving company on a mission to change the way restaurateurs do business and help them succeed through our products and services, but we need talented, passionate people to help!
Jan 26, 2018
Full time
Does culture matter to you? Are you driven to be successful and gain invaluable skills? Are you looking for a great team? TouchBistro is looking for a Territory Account Executive to join our leading sales team, you'll get to play a part in changing the restaurant world as we know it!
As a Territory Account Executive (TAE) at TouchBistro Inc. you will be selling our iPad-based point of sale solution to restaurateurs in Chicago and surrounding areas. From cold calling on prospects to conducting web demos of the POS software, you will take full ownership of the sales cycle. The role focuses heavily on providing prospective clients a deep understanding of the company’s product and service and close qualified lead accounts. In addition, this individual will also communicate benefits and feature as appropriate and relevant to the client. The role requires strong sales, customer satisfaction, and technical skills to successfully communicate with clients and other departments.
YOUR DAY-to-DAY
Build a pipeline of prospects and manage the sales stages from initiate to close
Educate prospects and clients about TouchBistro products and services through presentations and product demonstrations
Foster relationships with business partner counterparts who sell and support complementary applications and services to point of sale systems serving the restaurant industry in your territory
Plan , direct and coordinate sales support activities, including management of the sales pipeline through TouchBistro sales tools (Salesforce)
Involved in all phases of the sales lifecycle including: identifying and developing leads; meeting with clients; developing value propositions; financial deal structuring; to contract negotiation and closing
Generate a high volume of sales related activities including demo presentations and proposals
Perform all aspects of selling professionally including: prospecting, approaching, presenting, handling objections, closing and follow-up
Understand the competitive landscape (strengths, weaknesses, benefits) and determine how to position TouchBistro to win
Maintain strong knowledge of all products, accessories, pricing plans, promotions and service features
Knowledge of competitive offers and provide critical market feedback to the client regarding local competition and product/service needs
Provide ongoing feedback from restaurant principles to Sales Operations and Product Marketing teams as well as aid in identifying new market opportunities
Assist Finance in resolving accounts receivable issues
Meet and Exceed sales revenue and booking goals and overall objectives
ALL ABOUT YOU
BA/BS degree required
Strong communication, organizational and presentation skills with ability to sell at all decision-making levels
Minimum of 3 years experience selling product solutions
Ability to manage complex sales and develop strategic plans
Proven negotiation skills
Experience canvassing and cold-calling into various types of local businesses, with evidence of success
Knowledge of restaurant operations
Experience with SalesForce or other CRM is strongly desired
Ability to work in a fast paced environment
Self motivated, creative, flexible
WHY CHOOSE US?
TouchBistro is an award-winning iPad Point of Sale system, built for restaurant people by restaurant people. We’re a team of thinkers, builders, doers, and innovators. While many of us have experience working at restaurants, some of us just have a true passion for the industry.
We’re venture backed by some of the best tech VCs in the world and are partnered with top innovators in the mobile, food, and payment industries.
We’re global and growing! TouchBistro is used in more than 100 countries worldwide and has offices in NYC, Austin, Chicago, London and headquarters in Toronto. We’re a fast-moving, ever-evolving company on a mission to change the way restaurateurs do business and help them succeed through our products and services, but we need talented, passionate people to help!
About Us:
Braintree lets you move money from one place to another safely and securely. Every time you pay for an Uber ride, book a stay through Airbnb, or pay with PayPal when you check out online, you’re probably using our product. It sounds complex (and it is), but we make it so simple you can’t tell we’re there.
We solve world-scale problems and provide opportunities to match. We build diverse teams that recognize our strengths and allow us to work on our weaknesses. You bring skills and a relentless focus on the customer, and we'll provide the support you need to do the best work of your life.
The Team:
Our focus is teaming with smart engineers who are passionate about their craft and excited to build software for our unique solutions in the space.
At Braintree, developers have the chance to work on various teams and stacks. Although most of our software is written in Ruby, we believe in using the best tool for the job. For example, we’ve written data platforms in Clojure, payment gateways in Java, and contextual commerce in Python. Here’s more:
Communication is key to our process, and we don't want to hinder it with walls. Many teams program in pairs, which means you always have another set of eyes to help you.
We practice test-driven development and believe that it helps us deliver simple solutions focused on real customer needs. We have no QA department – developers test, release and monitor their own code.
We keep the team in sync with daily stand-ups and have regular retrospectives to discuss things that are going well and opportunities for improvements.
We value unique perspectives brought by diverse backgrounds and experiences. A broad range of ideas and perspectives help us to create the best possible product.
The Role:
Site Reliability Engineering keeps our lights on, keeps our technology humming and is essential to our ongoing evolution and growth. These engineers use their knowledge of technology and operational best practices to deliver an experience that drives available, scalable and reliable customer experiences.
These folks help create, develop and manage the deployment architecture for the application, develop the monitoring architecture and implement monitoring agents, dashboards, escalations and alerts. These technical investigators create playbooks and stakeholder communication mechanisms, oversee change management and configuration management to bring improvements and efficiencies across Braintree.
As a member of the team, you’ll face interesting and challenging problems as we take our software to the next level of scale and sustainability. You’ll be the tactical “feet on the streets” as we watch and monitor what’s happening in the business, day-to-day.
Responsibilities:
Evaluate and track application performance, metrics, and availability
Monitor data center hardware, networking, and software platforms
Build and maintain alerting tools and metrics
React to system inefficiencies and resolve issues quickly to ensure system availability and performance
Coordinate engineering, customer support, and external communications
Requirements:
BS in Computer Science or related field
Knowledge of Linux internals and command-line tools
Familiarity with basic networking concepts - TCP, UDP, ping, traceroute, and the Linux network stack
Troubleshooting experience tracking down performance, load, networking, I/O utilization, and memory problems
Experience with monitoring and metrics tools - Nagios, Graphite, New Relic, etc.
Perks:
Open dev days: every two weeks we spend a day working on projects that interest us and help us expand our skills and knowledge
Participation in the technology community: we help cover travel and attendance costs for conferences, and we offer opportunities and tools for speaking.
Aug 18, 2017
Full time
About Us:
Braintree lets you move money from one place to another safely and securely. Every time you pay for an Uber ride, book a stay through Airbnb, or pay with PayPal when you check out online, you’re probably using our product. It sounds complex (and it is), but we make it so simple you can’t tell we’re there.
We solve world-scale problems and provide opportunities to match. We build diverse teams that recognize our strengths and allow us to work on our weaknesses. You bring skills and a relentless focus on the customer, and we'll provide the support you need to do the best work of your life.
The Team:
Our focus is teaming with smart engineers who are passionate about their craft and excited to build software for our unique solutions in the space.
At Braintree, developers have the chance to work on various teams and stacks. Although most of our software is written in Ruby, we believe in using the best tool for the job. For example, we’ve written data platforms in Clojure, payment gateways in Java, and contextual commerce in Python. Here’s more:
Communication is key to our process, and we don't want to hinder it with walls. Many teams program in pairs, which means you always have another set of eyes to help you.
We practice test-driven development and believe that it helps us deliver simple solutions focused on real customer needs. We have no QA department – developers test, release and monitor their own code.
We keep the team in sync with daily stand-ups and have regular retrospectives to discuss things that are going well and opportunities for improvements.
We value unique perspectives brought by diverse backgrounds and experiences. A broad range of ideas and perspectives help us to create the best possible product.
The Role:
Site Reliability Engineering keeps our lights on, keeps our technology humming and is essential to our ongoing evolution and growth. These engineers use their knowledge of technology and operational best practices to deliver an experience that drives available, scalable and reliable customer experiences.
These folks help create, develop and manage the deployment architecture for the application, develop the monitoring architecture and implement monitoring agents, dashboards, escalations and alerts. These technical investigators create playbooks and stakeholder communication mechanisms, oversee change management and configuration management to bring improvements and efficiencies across Braintree.
As a member of the team, you’ll face interesting and challenging problems as we take our software to the next level of scale and sustainability. You’ll be the tactical “feet on the streets” as we watch and monitor what’s happening in the business, day-to-day.
Responsibilities:
Evaluate and track application performance, metrics, and availability
Monitor data center hardware, networking, and software platforms
Build and maintain alerting tools and metrics
React to system inefficiencies and resolve issues quickly to ensure system availability and performance
Coordinate engineering, customer support, and external communications
Requirements:
BS in Computer Science or related field
Knowledge of Linux internals and command-line tools
Familiarity with basic networking concepts - TCP, UDP, ping, traceroute, and the Linux network stack
Troubleshooting experience tracking down performance, load, networking, I/O utilization, and memory problems
Experience with monitoring and metrics tools - Nagios, Graphite, New Relic, etc.
Perks:
Open dev days: every two weeks we spend a day working on projects that interest us and help us expand our skills and knowledge
Participation in the technology community: we help cover travel and attendance costs for conferences, and we offer opportunities and tools for speaking.
About Us:
Braintree lets you move money from one place to another safely and securely. Every time you pay for an Uber ride, book a stay through Airbnb, or pay with PayPal when you check out online, you’re probably using our product. It sounds complex (and it is), but we make it so simple you can’t tell we’re there.
We solve world-scale problems and provide opportunities to match. We build diverse teams that recognize our strengths and allow us to work on our weaknesses. You bring skills and a relentless focus on the customer, and we'll provide the support you need to do the best work of your life.
The Team:
Our focus is teaming with smart engineers who are passionate about their craft and excited to build software for our unique solutions in the space.
At Braintree, developers have the chance to work on various teams and stacks. Although most of our software is written in Ruby, we believe in using the best tool for the job. For example, we’ve written data platforms in Clojure, payment gateways in Java, and contextual commerce in Python. Here’s more:
Communication is key to our process, and we don't want to hinder it with walls. Many teams program in pairs, which means you always have another set of eyes to help you.
We practice test-driven development and believe that it helps us deliver simple solutions focused on real customer needs. We have no QA department – developers test, release and monitor their own code.
We keep the team in sync with daily stand-ups and have regular retrospectives to discuss things that are going well and opportunities for improvements.
We value unique perspectives brought by diverse backgrounds and experiences. A broad range of ideas and perspectives help us to create the best possible product.
The Role:
As a Network Systems Engineer, you work closely with our platform teams to scale and operate the network systems that power Braintree. Network Engineering is critical to our uptime and performance for all of our products and applications. You'll help define our evolving network architecture that spans data centers, our partners, and the cloud.
Responsibilities:
Help architect our evolving next-generation switching and routing networks
Automate management and operation of our networking platform
Engage with partners and third parties on connectivity and peering
Identify areas for improvement in our core routing and switching
What you can expect:
Scale and operate our mission-critical network across multiple physical data centers and the cloud
Plan and execute network operations and maintenance without planned downtime
Operate Juniper switching equipment and open-source routing tools
Automate configuration management and orchestration with Puppet and internal tooling
Implement routing protocols like BGP and OSPF
Troubleshoot network connectivity and performance problems in a Linux environment
Work with 1/10 Gbps copper and 1/10/40 Gbps fiber topologies
Perks:
Open dev days: every two weeks we spend a day working on projects that interest us and help us expand our skills and knowledge
Participation in the technology community: we help cover travel and attendance costs for conferences, and we offer opportunities and tools for speaking.
Aug 18, 2017
Full time
About Us:
Braintree lets you move money from one place to another safely and securely. Every time you pay for an Uber ride, book a stay through Airbnb, or pay with PayPal when you check out online, you’re probably using our product. It sounds complex (and it is), but we make it so simple you can’t tell we’re there.
We solve world-scale problems and provide opportunities to match. We build diverse teams that recognize our strengths and allow us to work on our weaknesses. You bring skills and a relentless focus on the customer, and we'll provide the support you need to do the best work of your life.
The Team:
Our focus is teaming with smart engineers who are passionate about their craft and excited to build software for our unique solutions in the space.
At Braintree, developers have the chance to work on various teams and stacks. Although most of our software is written in Ruby, we believe in using the best tool for the job. For example, we’ve written data platforms in Clojure, payment gateways in Java, and contextual commerce in Python. Here’s more:
Communication is key to our process, and we don't want to hinder it with walls. Many teams program in pairs, which means you always have another set of eyes to help you.
We practice test-driven development and believe that it helps us deliver simple solutions focused on real customer needs. We have no QA department – developers test, release and monitor their own code.
We keep the team in sync with daily stand-ups and have regular retrospectives to discuss things that are going well and opportunities for improvements.
We value unique perspectives brought by diverse backgrounds and experiences. A broad range of ideas and perspectives help us to create the best possible product.
The Role:
As a Network Systems Engineer, you work closely with our platform teams to scale and operate the network systems that power Braintree. Network Engineering is critical to our uptime and performance for all of our products and applications. You'll help define our evolving network architecture that spans data centers, our partners, and the cloud.
Responsibilities:
Help architect our evolving next-generation switching and routing networks
Automate management and operation of our networking platform
Engage with partners and third parties on connectivity and peering
Identify areas for improvement in our core routing and switching
What you can expect:
Scale and operate our mission-critical network across multiple physical data centers and the cloud
Plan and execute network operations and maintenance without planned downtime
Operate Juniper switching equipment and open-source routing tools
Automate configuration management and orchestration with Puppet and internal tooling
Implement routing protocols like BGP and OSPF
Troubleshoot network connectivity and performance problems in a Linux environment
Work with 1/10 Gbps copper and 1/10/40 Gbps fiber topologies
Perks:
Open dev days: every two weeks we spend a day working on projects that interest us and help us expand our skills and knowledge
Participation in the technology community: we help cover travel and attendance costs for conferences, and we offer opportunities and tools for speaking.
About Us:
Braintree lets you move money from one place to another safely and securely. Every time you pay for an Uber ride, book a stay through Airbnb, or pay with PayPal when you check out online, you’re probably using our product. It sounds complex (and it is), but we make it so simple you can’t tell we’re there.
We solve world-scale problems and provide opportunities to match. We build diverse teams that recognize our strengths and allow us to work on our weaknesses. You bring skills and a relentless focus on the customer, and we'll provide the support you need to do the best work of your life.
The Team:
Our focus is teaming with smart engineers who are passionate about their craft and excited to build software for our unique solutions in the space.
At Braintree, developers have the chance to work on various teams and stacks. Although most of our software is written in Ruby, we believe in using the best tool for the job. For example, we’ve written data platforms in Clojure, payment gateways in Java, and contextual commerce in Python. Here’s more:
Communication is key to our process, and we don't want to hinder it with walls. Many teams program in pairs, which means you always have another set of eyes to help you.
We practice test-driven development and believe that it helps us deliver simple solutions focused on real customer needs. We have no QA department – developers test, release and monitor their own code.
We keep the team in sync with daily stand-ups and have regular retrospectives to discuss things that are going well and opportunities for improvements.
We value unique perspectives brought by diverse backgrounds and experiences. A broad range of ideas and perspectives help us to create the best possible product.
Types of projects we work on:
Marketplace — split payments, made simple. Think: Airbnb or TaskRabbit
Reporting - get the transaction insights you need to effectively run your business
Contextual Commerce - connected commerce experiences
Braintree Auth — enable payments for your partners in a single onboarding flow
What we look for in you:
5+ years experience building software or web applications with object oriented or functional programming languages. Doesn’t matter what language, just a focus on writing clean, well designed and scalable code
Ability and desire to work in our collaborative environment: open team room, pair programming and fluid interactions with all products and operations teams
Interest in TDD and specific experiences using a test heavy approach to solve problems and create solutions
Focus on building solutions utilizing an agile approach: close relationships with Product Managers, communicating and digesting real time feedback, and working smart to build story cards on daily basis
Perks:
Open dev days: every two weeks we spend a day working on projects that interest us and help us expand our skills and knowledge
Participation in the technology community: we help cover travel and attendance costs for conferences, and we offer opportunities and tools for speaking.
Aug 17, 2017
Full time
About Us:
Braintree lets you move money from one place to another safely and securely. Every time you pay for an Uber ride, book a stay through Airbnb, or pay with PayPal when you check out online, you’re probably using our product. It sounds complex (and it is), but we make it so simple you can’t tell we’re there.
We solve world-scale problems and provide opportunities to match. We build diverse teams that recognize our strengths and allow us to work on our weaknesses. You bring skills and a relentless focus on the customer, and we'll provide the support you need to do the best work of your life.
The Team:
Our focus is teaming with smart engineers who are passionate about their craft and excited to build software for our unique solutions in the space.
At Braintree, developers have the chance to work on various teams and stacks. Although most of our software is written in Ruby, we believe in using the best tool for the job. For example, we’ve written data platforms in Clojure, payment gateways in Java, and contextual commerce in Python. Here’s more:
Communication is key to our process, and we don't want to hinder it with walls. Many teams program in pairs, which means you always have another set of eyes to help you.
We practice test-driven development and believe that it helps us deliver simple solutions focused on real customer needs. We have no QA department – developers test, release and monitor their own code.
We keep the team in sync with daily stand-ups and have regular retrospectives to discuss things that are going well and opportunities for improvements.
We value unique perspectives brought by diverse backgrounds and experiences. A broad range of ideas and perspectives help us to create the best possible product.
Types of projects we work on:
Marketplace — split payments, made simple. Think: Airbnb or TaskRabbit
Reporting - get the transaction insights you need to effectively run your business
Contextual Commerce - connected commerce experiences
Braintree Auth — enable payments for your partners in a single onboarding flow
What we look for in you:
5+ years experience building software or web applications with object oriented or functional programming languages. Doesn’t matter what language, just a focus on writing clean, well designed and scalable code
Ability and desire to work in our collaborative environment: open team room, pair programming and fluid interactions with all products and operations teams
Interest in TDD and specific experiences using a test heavy approach to solve problems and create solutions
Focus on building solutions utilizing an agile approach: close relationships with Product Managers, communicating and digesting real time feedback, and working smart to build story cards on daily basis
Perks:
Open dev days: every two weeks we spend a day working on projects that interest us and help us expand our skills and knowledge
Participation in the technology community: we help cover travel and attendance costs for conferences, and we offer opportunities and tools for speaking.
About Us:
Braintree lets you move money from one place to another safely and securely. Every time you pay for an Uber ride, book a stay through Airbnb, or pay with PayPal when you check out online, you’re probably using our product. It sounds complex (and it is), but we make it so simple you can’t tell we’re there.
We solve world-scale problems and provide opportunities to match. We build diverse teams that recognize our strengths and allow us to work on our weaknesses. You bring skills and a relentless focus on the customer, and we'll provide the support you need to do the best work of your life.
The Team:
Our focus is teaming with smart engineers who are passionate about their craft and excited to build software for our unique solutions in the space.
At Braintree, developers have the chance to work on various teams and stacks. Although most of our software is written in Ruby, we believe in using the best tool for the job. For example, we’ve written data platforms in Clojure, payment gateways in Java, and contextual commerce in Python. Here’s more:
Communication is key to our process, and we don't want to hinder it with walls. Many teams program in pairs, which means you always have another set of eyes to help you.
We practice test-driven development and believe that it helps us deliver simple solutions focused on real customer needs. We have no QA department – developers test, release and monitor their own code.
We keep the team in sync with daily stand-ups and have regular retrospectives to discuss things that are going well and opportunities for improvements.
We value unique perspectives brought by diverse backgrounds and experiences. A broad range of ideas and perspectives help us to create the best possible product.
Types of projects we work on:
Marketplace — split payments, made simple. Think: Airbnb or TaskRabbit
Reporting - get the transaction insights you need to effectively run your business
Contextual Commerce - connected commerce experiences
Braintree Auth — enable payments for your partners in a single onboarding flow
What we look for in you:
2+ years experience building software or web applications with object oriented or functional programming languages. Doesn’t matter what language, just a focus on writing clean, well designed and scalable code
Ability and desire to work in our collaborative environment: open team room, pair programming and fluid interactions with all products and operations teams
Interest in TDD and specific experiences using a test heavy approach to solve problems and create solutions
Focus on building solutions utilizing an agile approach: close relationships with Product Managers, communicating and digesting real time feedback, and working smart to build story cards on daily basis
Perks:
Open dev days: every two weeks we spend a day working on projects that interest us and help us expand our skills and knowledge
Participation in the technology community: we help cover travel and attendance costs for conferences, and we offer opportunities and tools for speaking.
Aug 17, 2017
Full time
About Us:
Braintree lets you move money from one place to another safely and securely. Every time you pay for an Uber ride, book a stay through Airbnb, or pay with PayPal when you check out online, you’re probably using our product. It sounds complex (and it is), but we make it so simple you can’t tell we’re there.
We solve world-scale problems and provide opportunities to match. We build diverse teams that recognize our strengths and allow us to work on our weaknesses. You bring skills and a relentless focus on the customer, and we'll provide the support you need to do the best work of your life.
The Team:
Our focus is teaming with smart engineers who are passionate about their craft and excited to build software for our unique solutions in the space.
At Braintree, developers have the chance to work on various teams and stacks. Although most of our software is written in Ruby, we believe in using the best tool for the job. For example, we’ve written data platforms in Clojure, payment gateways in Java, and contextual commerce in Python. Here’s more:
Communication is key to our process, and we don't want to hinder it with walls. Many teams program in pairs, which means you always have another set of eyes to help you.
We practice test-driven development and believe that it helps us deliver simple solutions focused on real customer needs. We have no QA department – developers test, release and monitor their own code.
We keep the team in sync with daily stand-ups and have regular retrospectives to discuss things that are going well and opportunities for improvements.
We value unique perspectives brought by diverse backgrounds and experiences. A broad range of ideas and perspectives help us to create the best possible product.
Types of projects we work on:
Marketplace — split payments, made simple. Think: Airbnb or TaskRabbit
Reporting - get the transaction insights you need to effectively run your business
Contextual Commerce - connected commerce experiences
Braintree Auth — enable payments for your partners in a single onboarding flow
What we look for in you:
2+ years experience building software or web applications with object oriented or functional programming languages. Doesn’t matter what language, just a focus on writing clean, well designed and scalable code
Ability and desire to work in our collaborative environment: open team room, pair programming and fluid interactions with all products and operations teams
Interest in TDD and specific experiences using a test heavy approach to solve problems and create solutions
Focus on building solutions utilizing an agile approach: close relationships with Product Managers, communicating and digesting real time feedback, and working smart to build story cards on daily basis
Perks:
Open dev days: every two weeks we spend a day working on projects that interest us and help us expand our skills and knowledge
Participation in the technology community: we help cover travel and attendance costs for conferences, and we offer opportunities and tools for speaking.
About Us:
Braintree lets you move money from one place to another safely and securely. Every time you pay for an Uber ride, book a stay through Airbnb, or pay with PayPal when you check out online, you’re probably using our product. It sounds complex (and it is), but we make it so simple you can’t tell we’re there.
We solve world-scale problems and provide opportunities to match. We build diverse teams that recognize our strengths and allow us to work on our weaknesses. You bring skills and a relentless focus on the customer, and we'll provide the support you need to do the best work of your life.
The Panels Team:
Our Panels Team owns the Braintree merchant dashboard. Our panels empower our merchants to visualize & interact with their transactional data, run reports to learn about their business, manage disputes, and optimize the payment methods they accept. The Team Manager will be instrumental in helping scope out both the near-term experience for our merchants as well as the next generation of our platform.
The Panels Team is a cross-functional team composed of Front End Developers, Product Designers, & Back End Engineers and the ideal candidate has experience working closely with all three practices. We work in a “3-in-a-box” model where the Team Manager works closely with the Design Lead, Tech Lead and Product Manager to build a well-rounded experience. The Panels tech stack currently uses ReactJS + NodeJS + Rails. Below are further details about how we work:
Communication is key to our process, and we don't want to hinder it with walls. Many teams program in pairs, which means you always have another set of eyes to help you.
We practice test-driven development and believe that it helps us deliver simple solutions focused on real customer needs. We have no QA department -- developers test, release and monitor their own code.
We keep the team in sync with daily stand-ups and have regular retrospectives to discuss things that are going well and opportunities for improvements.
We value unique perspectives brought by diverse backgrounds and experiences. A broad range of ideas and perspectives help us to create the best possible product.
The Role:
As a Team Manager, you will work closely with design lead, technical lead and product manager to lead a team delivering the best solutions for our customers. You will develop a deep understanding of the people, technologies, and practices of your team, and apply your expertise to planning, prioritization, and execution. You will support the self-development and career growth of individuals, as well as foster a supportive, inclusive, and collaborative environment in which people do their best work.
This role reports to the Merchant Experience Group Engineering Manager.
Your Responsibilities:
Own the efficiency, growth, and delivery of a team, making sure the team is as productive as possible to complete short term and long term objectives.
Manage the career path and goals of your team members, conducting regular 1-on-1s and giving feedback.
Own and continuously refine the processes and communication strategies your team uses to build and support products.
Work with a Product Manager and Tech Lead to ensure that the roadmap is realistic and understood.
Work with your manager to turn the roadmap into staffing needs and a hiring strategy.
Build a deep understanding of how our products work and are built. Though you will not be expected to regularly code, you will need to fully grasp code and architecture concerns.
Perks:
Open dev days: every two weeks we spend a day working on projects that interest us and help us expand our skills and knowledge
Participation in the technology community: we help cover travel and attendance costs for conferences, and we offer opportunities and tools for speaking.
Aug 17, 2017
Full time
About Us:
Braintree lets you move money from one place to another safely and securely. Every time you pay for an Uber ride, book a stay through Airbnb, or pay with PayPal when you check out online, you’re probably using our product. It sounds complex (and it is), but we make it so simple you can’t tell we’re there.
We solve world-scale problems and provide opportunities to match. We build diverse teams that recognize our strengths and allow us to work on our weaknesses. You bring skills and a relentless focus on the customer, and we'll provide the support you need to do the best work of your life.
The Panels Team:
Our Panels Team owns the Braintree merchant dashboard. Our panels empower our merchants to visualize & interact with their transactional data, run reports to learn about their business, manage disputes, and optimize the payment methods they accept. The Team Manager will be instrumental in helping scope out both the near-term experience for our merchants as well as the next generation of our platform.
The Panels Team is a cross-functional team composed of Front End Developers, Product Designers, & Back End Engineers and the ideal candidate has experience working closely with all three practices. We work in a “3-in-a-box” model where the Team Manager works closely with the Design Lead, Tech Lead and Product Manager to build a well-rounded experience. The Panels tech stack currently uses ReactJS + NodeJS + Rails. Below are further details about how we work:
Communication is key to our process, and we don't want to hinder it with walls. Many teams program in pairs, which means you always have another set of eyes to help you.
We practice test-driven development and believe that it helps us deliver simple solutions focused on real customer needs. We have no QA department -- developers test, release and monitor their own code.
We keep the team in sync with daily stand-ups and have regular retrospectives to discuss things that are going well and opportunities for improvements.
We value unique perspectives brought by diverse backgrounds and experiences. A broad range of ideas and perspectives help us to create the best possible product.
The Role:
As a Team Manager, you will work closely with design lead, technical lead and product manager to lead a team delivering the best solutions for our customers. You will develop a deep understanding of the people, technologies, and practices of your team, and apply your expertise to planning, prioritization, and execution. You will support the self-development and career growth of individuals, as well as foster a supportive, inclusive, and collaborative environment in which people do their best work.
This role reports to the Merchant Experience Group Engineering Manager.
Your Responsibilities:
Own the efficiency, growth, and delivery of a team, making sure the team is as productive as possible to complete short term and long term objectives.
Manage the career path and goals of your team members, conducting regular 1-on-1s and giving feedback.
Own and continuously refine the processes and communication strategies your team uses to build and support products.
Work with a Product Manager and Tech Lead to ensure that the roadmap is realistic and understood.
Work with your manager to turn the roadmap into staffing needs and a hiring strategy.
Build a deep understanding of how our products work and are built. Though you will not be expected to regularly code, you will need to fully grasp code and architecture concerns.
Perks:
Open dev days: every two weeks we spend a day working on projects that interest us and help us expand our skills and knowledge
Participation in the technology community: we help cover travel and attendance costs for conferences, and we offer opportunities and tools for speaking.
About Us:
Braintree lets you move money from one place to another safely and securely. Every time you pay for an Uber ride, book a stay through Airbnb, or pay with PayPal when you check out online, you’re probably using our product. It sounds complex (and it is), but we make it so simple you can’t tell we’re there.
We solve world-scale problems and provide opportunities to match. We build diverse teams that recognize our strengths and allow us to work on our weaknesses. You bring skills and a relentless focus on the customer, and we'll provide the support you need to do the best work of your life.
The Engineering Team:
Our focus is teaming with smart engineers who are passionate about their craft and excited to build software for our unique solutions in the space.
At Braintree, developers have the chance to work on various teams and stacks. Although most of our software is written in Ruby, we believe in using the best tool for the job. For example, we’ve written data platforms in Clojure, payment gateways in Java, and contextual commerce in Python. Here’s more:
Communication is key to our process, and we don't want to hinder it with walls. Many teams program in pairs, which means you always have another set of eyes to help you.
We practice test-driven development and believe that it helps us deliver simple solutions focused on real customer needs. We have no QA department – developers test, release and monitor their own code.
We keep the team in sync with daily stand-ups and have regular retrospectives to discuss things that are going well and opportunities for improvements.
We value unique perspectives brought by diverse backgrounds and experiences. A broad range of ideas and perspectives help us to create the best possible product.
The Role:
The Security Engineer's role is to protect sensitive data and applications in high-scale systems that are growing rapidly. We need you to be heavily involved in keeping security top of mind as we look to power our customers' most important transactions.
Types of projects we work on:
Working with product teams on the security of their new features
Building custom tools to scale security responsibilities
Maintaining the authentication and encryption capabilities of a fast growing payments platform
What we look for in you:
Solid programming foundation; expect to spend a significant amount of time writing code
Working knowledge of one or several object-oriented or functional programming languages
Working knowledge of applied cryptography and how to effectively develop appropriate cryptographic solutions
Knowledge of PCI-DSS is a plus
Previous wide-ranging experience in application security and policy development
3+ years experience developing software with particular interest in keeping things safe and secure
Perks:
Open dev days: every two weeks we spend a day working on projects that interest us and help us expand our skills and knowledge
Participation in the technology community: we help cover travel and attendance costs for conferences, and we offer opportunities and tools for speaking
Aug 17, 2017
Full time
About Us:
Braintree lets you move money from one place to another safely and securely. Every time you pay for an Uber ride, book a stay through Airbnb, or pay with PayPal when you check out online, you’re probably using our product. It sounds complex (and it is), but we make it so simple you can’t tell we’re there.
We solve world-scale problems and provide opportunities to match. We build diverse teams that recognize our strengths and allow us to work on our weaknesses. You bring skills and a relentless focus on the customer, and we'll provide the support you need to do the best work of your life.
The Engineering Team:
Our focus is teaming with smart engineers who are passionate about their craft and excited to build software for our unique solutions in the space.
At Braintree, developers have the chance to work on various teams and stacks. Although most of our software is written in Ruby, we believe in using the best tool for the job. For example, we’ve written data platforms in Clojure, payment gateways in Java, and contextual commerce in Python. Here’s more:
Communication is key to our process, and we don't want to hinder it with walls. Many teams program in pairs, which means you always have another set of eyes to help you.
We practice test-driven development and believe that it helps us deliver simple solutions focused on real customer needs. We have no QA department – developers test, release and monitor their own code.
We keep the team in sync with daily stand-ups and have regular retrospectives to discuss things that are going well and opportunities for improvements.
We value unique perspectives brought by diverse backgrounds and experiences. A broad range of ideas and perspectives help us to create the best possible product.
The Role:
The Security Engineer's role is to protect sensitive data and applications in high-scale systems that are growing rapidly. We need you to be heavily involved in keeping security top of mind as we look to power our customers' most important transactions.
Types of projects we work on:
Working with product teams on the security of their new features
Building custom tools to scale security responsibilities
Maintaining the authentication and encryption capabilities of a fast growing payments platform
What we look for in you:
Solid programming foundation; expect to spend a significant amount of time writing code
Working knowledge of one or several object-oriented or functional programming languages
Working knowledge of applied cryptography and how to effectively develop appropriate cryptographic solutions
Knowledge of PCI-DSS is a plus
Previous wide-ranging experience in application security and policy development
3+ years experience developing software with particular interest in keeping things safe and secure
Perks:
Open dev days: every two weeks we spend a day working on projects that interest us and help us expand our skills and knowledge
Participation in the technology community: we help cover travel and attendance costs for conferences, and we offer opportunities and tools for speaking
About Us:
Braintree lets you move money from one place to another safely and securely. Every time you pay for an Uber ride, book a stay through Airbnb, or pay with PayPal when you check out online, you’re probably using our product. It sounds complex (and it is), but we make it so simple you can’t tell we’re there.
We solve world-scale problems and provide opportunities to match. We build diverse teams that recognize our strengths and allow us to work on our weaknesses. You bring skills and a relentless focus on the customer, and we'll provide the support you need to do the best work of your life.
The Team:
Our Infrastructure Engineers embrace Unix Philosophy and Linux systems - from the production clusters down to the desktop. Single purpose, well designed tools are always preferred over the combination wifi-coffee-maker-ping-pong-table. Our team is a mixture of folks with experiences in systems, software, networking, you name it.
The Role:
Daily responsibility is to ensure the technology accelerates and compliments our business. Stability, scalability, fault tolerance and automation are key properties of our solutions. We strive to provide our merchants and internal teams with 100% system availability, as we don’t make money unless we’re live and our merchants are routing transactions.
Types of projects we work on:
Build new data storage systems that house our massive quantities of transaction data
Design new ways to run our services across multiple data centers and take sites from active-passive to active-active
Enhancing our deployment process to push new code and systems into production with ease
Build systems to achieve 100% availability for our gateways to process global transactions 24/7/365
Identify areas of need for automation and make changes to our production servers
Role Requirements:
5-10+ years experience working with a variety of technologies that can help power high scale, high-availability transaction systems
Passion for working with Linux: managing users, setting up web servers, building packages, security concerns, and more
Experience with automation: manage high volumes of production servers with tools, not tedium. We prefer Puppet, but experience with other configuration tools welcome
Familiarity administering virtual servers using Xen, VMWare, KVM or others
Understanding the value of HA capabilities and being involved in keeping a system online no matter what
Perks:
Open dev days: every two weeks we spend a day working on projects that interest us and help us expand our skills and knowledge
Participation in the technology community: we help cover travel and attendance costs for conferences, and we offer opportunities and tools for speaking.
Aug 17, 2017
Full time
About Us:
Braintree lets you move money from one place to another safely and securely. Every time you pay for an Uber ride, book a stay through Airbnb, or pay with PayPal when you check out online, you’re probably using our product. It sounds complex (and it is), but we make it so simple you can’t tell we’re there.
We solve world-scale problems and provide opportunities to match. We build diverse teams that recognize our strengths and allow us to work on our weaknesses. You bring skills and a relentless focus on the customer, and we'll provide the support you need to do the best work of your life.
The Team:
Our Infrastructure Engineers embrace Unix Philosophy and Linux systems - from the production clusters down to the desktop. Single purpose, well designed tools are always preferred over the combination wifi-coffee-maker-ping-pong-table. Our team is a mixture of folks with experiences in systems, software, networking, you name it.
The Role:
Daily responsibility is to ensure the technology accelerates and compliments our business. Stability, scalability, fault tolerance and automation are key properties of our solutions. We strive to provide our merchants and internal teams with 100% system availability, as we don’t make money unless we’re live and our merchants are routing transactions.
Types of projects we work on:
Build new data storage systems that house our massive quantities of transaction data
Design new ways to run our services across multiple data centers and take sites from active-passive to active-active
Enhancing our deployment process to push new code and systems into production with ease
Build systems to achieve 100% availability for our gateways to process global transactions 24/7/365
Identify areas of need for automation and make changes to our production servers
Role Requirements:
5-10+ years experience working with a variety of technologies that can help power high scale, high-availability transaction systems
Passion for working with Linux: managing users, setting up web servers, building packages, security concerns, and more
Experience with automation: manage high volumes of production servers with tools, not tedium. We prefer Puppet, but experience with other configuration tools welcome
Familiarity administering virtual servers using Xen, VMWare, KVM or others
Understanding the value of HA capabilities and being involved in keeping a system online no matter what
Perks:
Open dev days: every two weeks we spend a day working on projects that interest us and help us expand our skills and knowledge
Participation in the technology community: we help cover travel and attendance costs for conferences, and we offer opportunities and tools for speaking.
About Us:
Braintree lets you move money from one place to another safely and securely. Every time you pay for an Uber ride, book a stay through Airbnb, or pay with PayPal when you check out online, you’re probably using our product. It sounds complex (and it is), but we make it so simple you can’t tell we’re there.
We solve world-scale problems and provide opportunities to match. We build diverse teams that recognize our strengths and allow us to work on our weaknesses. You bring skills and a relentless focus on the customer, and we'll provide the support you need to do the best work of your life.
The Team:
Our focus is teaming with smart engineers who are passionate about their craft and excited to build software for our unique solutions in the space.
At Braintree, developers have the chance to work on various teams and stacks. Although most of our software is written in Ruby, we believe in using the best tool for the job. For example, we’ve written data platforms in Clojure, payment gateways in Java, and contextual commerce in Python. Here’s more:
Communication is key to our process, and we don't want to hinder it with walls. Many teams program in pairs, which means you always have another set of eyes to help you.
We practice test-driven development and believe that it helps us deliver simple solutions focused on real customer needs. We have no QA department – developers test, release and monitor their own code.
We keep the team in sync with daily stand-ups and have regular retrospectives to discuss things that are going well and opportunities for improvements.
We value unique perspectives brought by diverse backgrounds and experiences. A broad range of ideas and perspectives help us to create the best possible product.
The Role:
We’re working on the next generation platform for payments. We’re charting new ground for Braintree by putting meaningful workloads in the cloud. Our goal is to onboard all of Braintree’s infrastructure onto this new platform, which means your customers will be all product engineers at Braintree.
Role Requirements:
We know there are endless tools in the DevOps tool box and we don’t expect you to come in as an expert on everything. You will be learning a lot as you’re exposed to new tools, technologies, and 3rd party docs here.
Ability and desire to work in our collaborative environment: open team room, pair programming and fluid interactions with all products and operations teams
Focusing on building solutions utilizing an agile approach: close relationships with Product Managers, communicating and digesting real time feedback, and working smart to build story cards on daily basis
Experience owning infrastructure in production, as well as designing and creating build/deploy & monitoring systems
Familiarity with managing cloud environments - AWS or other public cloud experience (Azure, Compute, Rackspace Cloud, etc)
Scripting experience with Python or any modern language
Specific experience with Cassandra, Kafka, and Docker is a plus
Perks:
Open dev days: every two weeks we spend a day working on projects that interest us and help us expand our skills and knowledge
Participation in the technology community: we help cover travel and attendance costs for conferences, and we offer opportunities and tools for speaking.
Aug 17, 2017
Full time
About Us:
Braintree lets you move money from one place to another safely and securely. Every time you pay for an Uber ride, book a stay through Airbnb, or pay with PayPal when you check out online, you’re probably using our product. It sounds complex (and it is), but we make it so simple you can’t tell we’re there.
We solve world-scale problems and provide opportunities to match. We build diverse teams that recognize our strengths and allow us to work on our weaknesses. You bring skills and a relentless focus on the customer, and we'll provide the support you need to do the best work of your life.
The Team:
Our focus is teaming with smart engineers who are passionate about their craft and excited to build software for our unique solutions in the space.
At Braintree, developers have the chance to work on various teams and stacks. Although most of our software is written in Ruby, we believe in using the best tool for the job. For example, we’ve written data platforms in Clojure, payment gateways in Java, and contextual commerce in Python. Here’s more:
Communication is key to our process, and we don't want to hinder it with walls. Many teams program in pairs, which means you always have another set of eyes to help you.
We practice test-driven development and believe that it helps us deliver simple solutions focused on real customer needs. We have no QA department – developers test, release and monitor their own code.
We keep the team in sync with daily stand-ups and have regular retrospectives to discuss things that are going well and opportunities for improvements.
We value unique perspectives brought by diverse backgrounds and experiences. A broad range of ideas and perspectives help us to create the best possible product.
The Role:
We’re working on the next generation platform for payments. We’re charting new ground for Braintree by putting meaningful workloads in the cloud. Our goal is to onboard all of Braintree’s infrastructure onto this new platform, which means your customers will be all product engineers at Braintree.
Role Requirements:
We know there are endless tools in the DevOps tool box and we don’t expect you to come in as an expert on everything. You will be learning a lot as you’re exposed to new tools, technologies, and 3rd party docs here.
Ability and desire to work in our collaborative environment: open team room, pair programming and fluid interactions with all products and operations teams
Focusing on building solutions utilizing an agile approach: close relationships with Product Managers, communicating and digesting real time feedback, and working smart to build story cards on daily basis
Experience owning infrastructure in production, as well as designing and creating build/deploy & monitoring systems
Familiarity with managing cloud environments - AWS or other public cloud experience (Azure, Compute, Rackspace Cloud, etc)
Scripting experience with Python or any modern language
Specific experience with Cassandra, Kafka, and Docker is a plus
Perks:
Open dev days: every two weeks we spend a day working on projects that interest us and help us expand our skills and knowledge
Participation in the technology community: we help cover travel and attendance costs for conferences, and we offer opportunities and tools for speaking.
About Us:
Braintree lets you move money from one place to another safely and securely. Every time you pay for an Uber ride, book a stay through Airbnb, or pay with PayPal when you check out online, you’re probably using our product. It sounds complex (and it is), but we make it so simple you can’t tell we’re there.
We solve world-scale problems and provide opportunities to match. We build diverse teams that recognize our strengths and allow us to work on our weaknesses. You bring skills and a relentless focus on the customer, and we'll provide the support you need to do the best work of your life.
Check us out: GitHub | Blog | Twitter | LinkedIn | Facebook | The Muse | Glassdoor
Merchant Experience:
Braintree's Merchant Experience product organization provides best-in-class capabilities and interactions across all merchant touchpoints, from onboarding and configuration to reporting and dispute resolution. These teams design, build, and perfect self-service interfaces for merchants, and also collaborate closely with our operational teams on tooling and automation to scale our white glove service.
The Role:
As the Director of Engineering for Merchant Experience, you will drive execution and delivery across the product teams that onboard and service merchants. You will help us hire diverse and talented people, support the self-development and career growth of team members, and foster an inclusive and collaborative environment in which people do their best work. You will need proficiency and deftness in tackling technical, organizational, and human challenges to grow strong teams that deliver complex payment products.
Had you been with us in the last month, you would have:
Articulated a vision and strategy for your organization.
Pulled together an initiative team chartered with an ambitious project that touches multiple existing services.
Regularly checked in with your tech leads, team managers, and the individual contributors across your organization.
Closely collaborated with product managers to create and update roadmaps.
Read and commented on pull requests or technical proposals.
Worked with a small team of motivated engineers to revise hiring practices.
Whiteboarded a new service with a team technical lead.
Graciously received constructive feedback from a colleague about an improvement opportunity for you and/or your teams.
Responded to changing requirements by adjusting the expectations and plans for one of your organization's teams.
Researched a new solution to assess feasibility for one of your teams.
Attended an Open Dev demo session to learn from colleagues across engineering teams.
Jumped on calls with key customers to understand their strategic plans and technical challenges.
Coached tech leads, managers, engineers, and other team members through challenges and towards new opportunities for career growth.
What we look for in you:
Exceptional written and verbal communication.
Deep curiosity about people and systems.
Empathy and emotional intelligence.
Knack for forming motivated teams of smart, creative people.
Significant experience writing high quality production software.
Experience leading a team of managers and technical leads.
Conflict resolution skills.
Ability to deliver constructive feedback that leads to meaningful changes and growth.
Analytical skills for creating and interpreting metrics.
Track record of delivering technical products.
Perks:
Open dev days: every two weeks we spend a day working on projects that interest us and help us expand our skills and knowledge
Participation in the technology community: we help cover travel and attendance costs for conferences, and we offer opportunities and tools for speaking.
Aug 17, 2017
Full time
About Us:
Braintree lets you move money from one place to another safely and securely. Every time you pay for an Uber ride, book a stay through Airbnb, or pay with PayPal when you check out online, you’re probably using our product. It sounds complex (and it is), but we make it so simple you can’t tell we’re there.
We solve world-scale problems and provide opportunities to match. We build diverse teams that recognize our strengths and allow us to work on our weaknesses. You bring skills and a relentless focus on the customer, and we'll provide the support you need to do the best work of your life.
Check us out: GitHub | Blog | Twitter | LinkedIn | Facebook | The Muse | Glassdoor
Merchant Experience:
Braintree's Merchant Experience product organization provides best-in-class capabilities and interactions across all merchant touchpoints, from onboarding and configuration to reporting and dispute resolution. These teams design, build, and perfect self-service interfaces for merchants, and also collaborate closely with our operational teams on tooling and automation to scale our white glove service.
The Role:
As the Director of Engineering for Merchant Experience, you will drive execution and delivery across the product teams that onboard and service merchants. You will help us hire diverse and talented people, support the self-development and career growth of team members, and foster an inclusive and collaborative environment in which people do their best work. You will need proficiency and deftness in tackling technical, organizational, and human challenges to grow strong teams that deliver complex payment products.
Had you been with us in the last month, you would have:
Articulated a vision and strategy for your organization.
Pulled together an initiative team chartered with an ambitious project that touches multiple existing services.
Regularly checked in with your tech leads, team managers, and the individual contributors across your organization.
Closely collaborated with product managers to create and update roadmaps.
Read and commented on pull requests or technical proposals.
Worked with a small team of motivated engineers to revise hiring practices.
Whiteboarded a new service with a team technical lead.
Graciously received constructive feedback from a colleague about an improvement opportunity for you and/or your teams.
Responded to changing requirements by adjusting the expectations and plans for one of your organization's teams.
Researched a new solution to assess feasibility for one of your teams.
Attended an Open Dev demo session to learn from colleagues across engineering teams.
Jumped on calls with key customers to understand their strategic plans and technical challenges.
Coached tech leads, managers, engineers, and other team members through challenges and towards new opportunities for career growth.
What we look for in you:
Exceptional written and verbal communication.
Deep curiosity about people and systems.
Empathy and emotional intelligence.
Knack for forming motivated teams of smart, creative people.
Significant experience writing high quality production software.
Experience leading a team of managers and technical leads.
Conflict resolution skills.
Ability to deliver constructive feedback that leads to meaningful changes and growth.
Analytical skills for creating and interpreting metrics.
Track record of delivering technical products.
Perks:
Open dev days: every two weeks we spend a day working on projects that interest us and help us expand our skills and knowledge
Participation in the technology community: we help cover travel and attendance costs for conferences, and we offer opportunities and tools for speaking.
About Us:
Braintree lets you move money from one place to another safely and securely. Every time you pay for an Uber ride, book a stay through Airbnb, or pay with PayPal when you check out online, you’re probably using our product. It sounds complex (and it is), but we make it so simple you can’t tell we’re there.
We solve world-scale problems and provide opportunities to match. We build diverse teams that recognize our strengths and allow us to work on our weaknesses. You bring skills and a relentless focus on the customer, and we'll provide the support you need to do the best work of your life.
Director of Product Management:
Braintree has experienced explosive growth over the past few years and as its customers have grown and expanded, so to have the complexities and interdependencies of Braintree’s product portfolio. As a result we are seeking a seasoned Product Management leader to deliver on our major, multi-disciplinary, global technology efforts.
This individual must also have a strong business orientation and ability to communicate with both technical and non-technical teams. He/She will possess a proven ability to work with existing applications and processes and successfully migrate or interface those with newer technologies.
Reporting directly to the Head of Product Management, this role will have the additional responsibilities:
Translate business objectives into execution strategy (tactical and strategic), lead and successfully execute the strategy through strong collaboration and agile leadership.
Design and staff a world-class organization leveraging both internal and external candidates required to execute a successful TPM strategy
Provide go to market plans for major Braintree/Paypal initiatives and product offering that ensures measurability, ongoing sustainability and rapid growth
Work with multiple delivery teams to take ownership and accountability of technical project planning and delivery for major cross functional product and infrastructure build out programs.
Develop trusted relationships with key technology and functional leaders & stakeholders to drive focus on the strategic program objectives and optimize program delivery. This includes supporting and holding resources accountable for their responsibilities within the program.
Ensure data is collected to appropriately inform decision making for mitigating risks and resolving issues.
Utilize internal tools and iterative mindset to create a collaborative environment that fosters autonomy, transparency, mastery, innovation and learning; promotes continuous improvement.
Anticipate and aggressively remove obstacles that slow down or prevent programs from delivering on program objectives.
Drive for clarity to keep teams moving forward.
Provide “go to” leadership, transparency and visibility to the entire organization.
Success in this role comes from strong product leadership and delivery at the intersection of the Team, Product & Business
What we look for in you:
Technical Acumen
10+ years of strong product management experience with at least 5 years in in execution of tech related projects preferably in an agile software development environment.
Experience as a Product Manager and/or product management is mandatory.
Thorough understanding of technologies and products required to bring payments solutions to market at scale and globally
Proven track record of getting things done and done well with lots of examples of projects you've spearheaded.
Outstanding organizational, communication, interpersonal, relationship building skills conducive to collaboration; able to work well in a cross-functional, matrix management environment.
Thorough understanding of product development processes and lifecycle; ability to adjust and apply this knowledge in a dynamic environment using iterative methodologies.
Excellent analytical and problem solving skills with a history of hands-on, detail orientation.
A service oriented attitude of “Customer First”, curiosity in all things, and a hunger for knowledge.
Ability to establish credibility and rapport with senior executives and technical and non-technical team members alike.
Ability to successfully collaborate with multiple technical functions in the areas of infrastructure, account management, software engineering and customer support.
Business Acumen
Outstanding communication skills, permitting complex technical matters to be understood by business professionals
Balances technical and commercial acumen; able to communicate “what is possible” and what will have the biggest impact on the business
Able to understand the direction of commerce experiences online and offline and define a product direction to maximize for impact on Braintree’s goals
Able to define key OKRs and use metrics to drive performance and provide data in support of key decisions
Stays abreast of key competitor actions and their implications or threats to the business
Executing for Results
Balances urgent and effective action, commitment to excellence, and taking initiative to resolve problems; holds internal stakeholders accountable where appropriate
Able to demonstrate examples of strategic enterprise-wide solutions that were conceptualized & rolled out across a division/enterprise
Able to manage product delivery across multiple product development teams to ensure all short-term(tactical) and long term (strategic) plans stay on track
Drive a culture of agile and outcome driven product management
Leading Teams
Ability to lead people and build teams for excellence in product management and delivery.
Defines and translates a vision into actionable plans
Build and lead a team of stellar product managers
Building Relationships and Using Influence
Ability to influence and achieve alignment across a range of different opinions and interests
Strong communication, listening, and negotiation skills; able to convey important messages in a clear and compelling manner
Develops loyalty and commitment in others by articulating an appealing vision for the future, communicating high expectations, developing and mentoring direct reports, and setting an example in one’s own behavior
Aug 17, 2017
Full time
About Us:
Braintree lets you move money from one place to another safely and securely. Every time you pay for an Uber ride, book a stay through Airbnb, or pay with PayPal when you check out online, you’re probably using our product. It sounds complex (and it is), but we make it so simple you can’t tell we’re there.
We solve world-scale problems and provide opportunities to match. We build diverse teams that recognize our strengths and allow us to work on our weaknesses. You bring skills and a relentless focus on the customer, and we'll provide the support you need to do the best work of your life.
Director of Product Management:
Braintree has experienced explosive growth over the past few years and as its customers have grown and expanded, so to have the complexities and interdependencies of Braintree’s product portfolio. As a result we are seeking a seasoned Product Management leader to deliver on our major, multi-disciplinary, global technology efforts.
This individual must also have a strong business orientation and ability to communicate with both technical and non-technical teams. He/She will possess a proven ability to work with existing applications and processes and successfully migrate or interface those with newer technologies.
Reporting directly to the Head of Product Management, this role will have the additional responsibilities:
Translate business objectives into execution strategy (tactical and strategic), lead and successfully execute the strategy through strong collaboration and agile leadership.
Design and staff a world-class organization leveraging both internal and external candidates required to execute a successful TPM strategy
Provide go to market plans for major Braintree/Paypal initiatives and product offering that ensures measurability, ongoing sustainability and rapid growth
Work with multiple delivery teams to take ownership and accountability of technical project planning and delivery for major cross functional product and infrastructure build out programs.
Develop trusted relationships with key technology and functional leaders & stakeholders to drive focus on the strategic program objectives and optimize program delivery. This includes supporting and holding resources accountable for their responsibilities within the program.
Ensure data is collected to appropriately inform decision making for mitigating risks and resolving issues.
Utilize internal tools and iterative mindset to create a collaborative environment that fosters autonomy, transparency, mastery, innovation and learning; promotes continuous improvement.
Anticipate and aggressively remove obstacles that slow down or prevent programs from delivering on program objectives.
Drive for clarity to keep teams moving forward.
Provide “go to” leadership, transparency and visibility to the entire organization.
Success in this role comes from strong product leadership and delivery at the intersection of the Team, Product & Business
What we look for in you:
Technical Acumen
10+ years of strong product management experience with at least 5 years in in execution of tech related projects preferably in an agile software development environment.
Experience as a Product Manager and/or product management is mandatory.
Thorough understanding of technologies and products required to bring payments solutions to market at scale and globally
Proven track record of getting things done and done well with lots of examples of projects you've spearheaded.
Outstanding organizational, communication, interpersonal, relationship building skills conducive to collaboration; able to work well in a cross-functional, matrix management environment.
Thorough understanding of product development processes and lifecycle; ability to adjust and apply this knowledge in a dynamic environment using iterative methodologies.
Excellent analytical and problem solving skills with a history of hands-on, detail orientation.
A service oriented attitude of “Customer First”, curiosity in all things, and a hunger for knowledge.
Ability to establish credibility and rapport with senior executives and technical and non-technical team members alike.
Ability to successfully collaborate with multiple technical functions in the areas of infrastructure, account management, software engineering and customer support.
Business Acumen
Outstanding communication skills, permitting complex technical matters to be understood by business professionals
Balances technical and commercial acumen; able to communicate “what is possible” and what will have the biggest impact on the business
Able to understand the direction of commerce experiences online and offline and define a product direction to maximize for impact on Braintree’s goals
Able to define key OKRs and use metrics to drive performance and provide data in support of key decisions
Stays abreast of key competitor actions and their implications or threats to the business
Executing for Results
Balances urgent and effective action, commitment to excellence, and taking initiative to resolve problems; holds internal stakeholders accountable where appropriate
Able to demonstrate examples of strategic enterprise-wide solutions that were conceptualized & rolled out across a division/enterprise
Able to manage product delivery across multiple product development teams to ensure all short-term(tactical) and long term (strategic) plans stay on track
Drive a culture of agile and outcome driven product management
Leading Teams
Ability to lead people and build teams for excellence in product management and delivery.
Defines and translates a vision into actionable plans
Build and lead a team of stellar product managers
Building Relationships and Using Influence
Ability to influence and achieve alignment across a range of different opinions and interests
Strong communication, listening, and negotiation skills; able to convey important messages in a clear and compelling manner
Develops loyalty and commitment in others by articulating an appealing vision for the future, communicating high expectations, developing and mentoring direct reports, and setting an example in one’s own behavior
About us:
Braintree builds products that make payments easier—so easy that they fade into the background, making entirely new kinds of interactions possible. Interactions like seamlessly paying for your ride share—or the condo you rented this weekend—without presenting a card or pressing a button, or buying a lamp on Pinterest...right from Pinterest. The Braintree full-stack payment platform lets companies build their own experiences and then scale their businesses around the globe. We're known for our technology but we're also known for our support, with internal risk and underwriting, account management and technical support teams who ensure a frictionless payments experience.
Acquired by PayPal in 2013, Braintree is now in an even greater position to change the way people pay. Headquartered in Chicago, Braintree has offices in San Francisco, New York, Sydney, London with employees stationed around the world.
The best talent deserves the best perks. Join the Braintree Team and you’ll get catered lunches, tuition reimbursement, public transit commute reimbursement, and much more!
Check us out - Braintree on The Muse | LinkedIn | Glassdoor | Facebook | Twitter
About the Role:
We're looking for an exceptional candidate who will be responsible for Chargeback monitoring, fraud investigating, and reviewing merchant activity. Self-management is key to success in this position on this expanding team. Our strong preference is 1-2 years experience in a customer support role. Experience in the risk management, dispute resolution and/or card compliance is preferred but not required.
Responsibilities:
Monitor and investigate merchants’ credit card processing activities using internal and external risk monitoring tools
Answer internal and external inquiries with regard to Risk Management and issues.
Ensure that exceptional service is delivered every time to customers while still upholding the department's service standards
Communicate frequently with financial institutions regarding cardholder disputes
Track and ensure that all requests are fulfilled within specified SLA’s
Initiate chargeback investigations to completion so to ensure our customers are compliant per Card rules and regulations
Perform other risk related duties as assigned
Requirements:
1-2 years in a customer services role (phone/email). Experience with credit card and ACH disputes is a plus but not required
A self-starter and go-getter who has a detective-ish streak and a hunger for answers
High attention to detail
A virtuous type: the words honesty, good deeds, kindness, and appreciation shouldn’t be foreign to you
A problem solver: you believe that nothing can’t be solved and improved
Experience with Microsoft Suite, Salesforce, and Zendesk is a plus but not required
Aug 17, 2017
Full time
About us:
Braintree builds products that make payments easier—so easy that they fade into the background, making entirely new kinds of interactions possible. Interactions like seamlessly paying for your ride share—or the condo you rented this weekend—without presenting a card or pressing a button, or buying a lamp on Pinterest...right from Pinterest. The Braintree full-stack payment platform lets companies build their own experiences and then scale their businesses around the globe. We're known for our technology but we're also known for our support, with internal risk and underwriting, account management and technical support teams who ensure a frictionless payments experience.
Acquired by PayPal in 2013, Braintree is now in an even greater position to change the way people pay. Headquartered in Chicago, Braintree has offices in San Francisco, New York, Sydney, London with employees stationed around the world.
The best talent deserves the best perks. Join the Braintree Team and you’ll get catered lunches, tuition reimbursement, public transit commute reimbursement, and much more!
Check us out - Braintree on The Muse | LinkedIn | Glassdoor | Facebook | Twitter
About the Role:
We're looking for an exceptional candidate who will be responsible for Chargeback monitoring, fraud investigating, and reviewing merchant activity. Self-management is key to success in this position on this expanding team. Our strong preference is 1-2 years experience in a customer support role. Experience in the risk management, dispute resolution and/or card compliance is preferred but not required.
Responsibilities:
Monitor and investigate merchants’ credit card processing activities using internal and external risk monitoring tools
Answer internal and external inquiries with regard to Risk Management and issues.
Ensure that exceptional service is delivered every time to customers while still upholding the department's service standards
Communicate frequently with financial institutions regarding cardholder disputes
Track and ensure that all requests are fulfilled within specified SLA’s
Initiate chargeback investigations to completion so to ensure our customers are compliant per Card rules and regulations
Perform other risk related duties as assigned
Requirements:
1-2 years in a customer services role (phone/email). Experience with credit card and ACH disputes is a plus but not required
A self-starter and go-getter who has a detective-ish streak and a hunger for answers
High attention to detail
A virtuous type: the words honesty, good deeds, kindness, and appreciation shouldn’t be foreign to you
A problem solver: you believe that nothing can’t be solved and improved
Experience with Microsoft Suite, Salesforce, and Zendesk is a plus but not required
Braintree builds products that make payments easier—so easy that they fade into the background, making entirely new kinds of interactions possible. Interactions like seamlessly paying for your ride share—or the condo you rented this weekend—without presenting a card or pressing a button, or buying a lamp on Pinterest...right from Pinterest. The Braintree full-stack payment platform lets companies build their own experiences and then scale their businesses around the globe. We're known for our technology but we're also known for our support, with internal risk and underwriting, account management and technical support teams who ensure a frictionless payments experience.
Acquired by PayPal in 2013, Braintree is now in an even greater position to change the way people pay. Headquartered in Chicago, Braintree has offices in San Francisco, New York, Sydney, London with employees stationed around the world.
The best talent deserves the best perks. Join the Braintree Team and you’ll get catered lunches, tuition reimbursement, public transit commute reimbursement, and much more!
Role Description:
We’re looking for someone to join the first line of defense on the Braintree credit & risk organization. Working as gatekeepers for new merchant accounts, our Credit Analysts handle the merchant application review and onboarding process.
Ideally a candidate will have 1-2 years of credit analysis work experience related to merchant services underwriting and/or commercial lending, although we are also open to college hires. The ability to exercise sound judgment and be resourceful in all aspects of your work process are imperative to success as a Braintree Credit Analyst.
Responsibilities:
Review incoming application packages for compliance with internal and external policies
Analyze bank statements and/or financial statements to assess merchant credit risk
Prepare and present credit packages for new applications and periodic reviews for approval
Work closely with the Sales and Account Management teams to collect additional merchant information and explain decision rationales if needed
Assist with bank partner related work and geographic market expansion
Update internal documentation on process updates, industry trends, and credit policies
Stay current on merchant industry trends specific to the businesses we support
Serve as the first line of defense against merchant fraud
Requirements:
1-2 years of credit analysis work experience related to merchant services underwriting and/or commercial lending preferred, college hires considered
Working knowledge of financial statements and financial statement analysis
Experience in preparing credit approval packages a plus, but not required
The ability to quickly form an opinion and communicate the thought process behind it verbally and in writing
An analytical team player who loves to evaluate degrees of financial risk
A highly-curious individual who wants to get to the source of anything even the least bit fishy
A top-notch inspector and investigator
A do-er, someone who is obsessed with details and getting things right
An individual with strong organizational skills and comfort with managing multiple work streams
A strong collaborator with previous experience liaising between various departments and persons
Aug 17, 2017
Full time
Braintree builds products that make payments easier—so easy that they fade into the background, making entirely new kinds of interactions possible. Interactions like seamlessly paying for your ride share—or the condo you rented this weekend—without presenting a card or pressing a button, or buying a lamp on Pinterest...right from Pinterest. The Braintree full-stack payment platform lets companies build their own experiences and then scale their businesses around the globe. We're known for our technology but we're also known for our support, with internal risk and underwriting, account management and technical support teams who ensure a frictionless payments experience.
Acquired by PayPal in 2013, Braintree is now in an even greater position to change the way people pay. Headquartered in Chicago, Braintree has offices in San Francisco, New York, Sydney, London with employees stationed around the world.
The best talent deserves the best perks. Join the Braintree Team and you’ll get catered lunches, tuition reimbursement, public transit commute reimbursement, and much more!
Role Description:
We’re looking for someone to join the first line of defense on the Braintree credit & risk organization. Working as gatekeepers for new merchant accounts, our Credit Analysts handle the merchant application review and onboarding process.
Ideally a candidate will have 1-2 years of credit analysis work experience related to merchant services underwriting and/or commercial lending, although we are also open to college hires. The ability to exercise sound judgment and be resourceful in all aspects of your work process are imperative to success as a Braintree Credit Analyst.
Responsibilities:
Review incoming application packages for compliance with internal and external policies
Analyze bank statements and/or financial statements to assess merchant credit risk
Prepare and present credit packages for new applications and periodic reviews for approval
Work closely with the Sales and Account Management teams to collect additional merchant information and explain decision rationales if needed
Assist with bank partner related work and geographic market expansion
Update internal documentation on process updates, industry trends, and credit policies
Stay current on merchant industry trends specific to the businesses we support
Serve as the first line of defense against merchant fraud
Requirements:
1-2 years of credit analysis work experience related to merchant services underwriting and/or commercial lending preferred, college hires considered
Working knowledge of financial statements and financial statement analysis
Experience in preparing credit approval packages a plus, but not required
The ability to quickly form an opinion and communicate the thought process behind it verbally and in writing
An analytical team player who loves to evaluate degrees of financial risk
A highly-curious individual who wants to get to the source of anything even the least bit fishy
A top-notch inspector and investigator
A do-er, someone who is obsessed with details and getting things right
An individual with strong organizational skills and comfort with managing multiple work streams
A strong collaborator with previous experience liaising between various departments and persons
About us:
Braintree builds products that make payments easier—so easy that they fade into the background, making entirely new kinds of interactions possible. Interactions like seamlessly paying for your ride share—or the condo you rented this weekend—without presenting a card or pressing a button, or buying a lamp on Pinterest...right from Pinterest. The Braintree full-stack payment platform lets companies build their own experiences and then scale their businesses around the globe. We're known for our technology but we're also known for our support, with internal risk and underwriting, account management and technical support teams who ensure a frictionless payments experience.
Acquired by PayPal in 2013, Braintree is now in an even greater position to change the way people pay. Headquartered in Chicago, Braintree has offices in San Francisco, New York, Sydney, London with employees stationed around the world.
The best talent deserves the best perks. Join the Braintree Team and you’ll get catered lunches, tuition reimbursement, public transit commute reimbursement, and much more!
About the Role:
We're looking for an exceptional candidate who will be responsible for risk monitoring, fraud investigating, and reviewing merchant activity. Self-management is key to success in this position on this expanding team. Our strong preference is 2-4 years experience in fraud management, underwriting, chargeback/retrieval responses, dispute resolution and card compliance in a CNP/internet merchant based environment.
Responsibilities:
Monitor and investigate merchants’ credit card processing activities using internal and external risk monitoring tools
Answer merchant’s inquiries with regards to Risk Management via email and phone support.
Ensure that efficient and quality services are delivered to both internal and external customers that meet or exceed agreed service standards
Contact customers to verify transactions processed through merchant accounts.
Complete Risk investigations as necessary to ensure compliance with the card brand’s rules as well as mitigate fraud and credit risk
Review and understand company financial documentation
Perform other risk related duties as assigned
Requirements:
2+ years in the customer services industry with experience specific to financial services.
A self-starter who has a detective-ish streak and a hunger for answers
High attention to detail and the ability to multi-task
Comfortable making decisions with large monetary implications in a fast-paced environment
Experience working with various transaction & risk systems (computer)
A team player (we believe in “we” vs. “I”)
A virtuous type: the words honesty, good deeds, kindness, and appreciation shouldn’t be foreign to you
A risk-identifying problem solver: you believe that nothing can’t be solved and improved
An economic crime fighter
Aug 17, 2017
Full time
About us:
Braintree builds products that make payments easier—so easy that they fade into the background, making entirely new kinds of interactions possible. Interactions like seamlessly paying for your ride share—or the condo you rented this weekend—without presenting a card or pressing a button, or buying a lamp on Pinterest...right from Pinterest. The Braintree full-stack payment platform lets companies build their own experiences and then scale their businesses around the globe. We're known for our technology but we're also known for our support, with internal risk and underwriting, account management and technical support teams who ensure a frictionless payments experience.
Acquired by PayPal in 2013, Braintree is now in an even greater position to change the way people pay. Headquartered in Chicago, Braintree has offices in San Francisco, New York, Sydney, London with employees stationed around the world.
The best talent deserves the best perks. Join the Braintree Team and you’ll get catered lunches, tuition reimbursement, public transit commute reimbursement, and much more!
About the Role:
We're looking for an exceptional candidate who will be responsible for risk monitoring, fraud investigating, and reviewing merchant activity. Self-management is key to success in this position on this expanding team. Our strong preference is 2-4 years experience in fraud management, underwriting, chargeback/retrieval responses, dispute resolution and card compliance in a CNP/internet merchant based environment.
Responsibilities:
Monitor and investigate merchants’ credit card processing activities using internal and external risk monitoring tools
Answer merchant’s inquiries with regards to Risk Management via email and phone support.
Ensure that efficient and quality services are delivered to both internal and external customers that meet or exceed agreed service standards
Contact customers to verify transactions processed through merchant accounts.
Complete Risk investigations as necessary to ensure compliance with the card brand’s rules as well as mitigate fraud and credit risk
Review and understand company financial documentation
Perform other risk related duties as assigned
Requirements:
2+ years in the customer services industry with experience specific to financial services.
A self-starter who has a detective-ish streak and a hunger for answers
High attention to detail and the ability to multi-task
Comfortable making decisions with large monetary implications in a fast-paced environment
Experience working with various transaction & risk systems (computer)
A team player (we believe in “we” vs. “I”)
A virtuous type: the words honesty, good deeds, kindness, and appreciation shouldn’t be foreign to you
A risk-identifying problem solver: you believe that nothing can’t be solved and improved
An economic crime fighter
Braintree builds products that make payments easier—so easy that they fade into the background, making entirely new kinds of interactions possible. Interactions like seamlessly paying for your ride share -- or the condo you rented this weekend -- without presenting a card or pressing a button, or buying a lamp on Pinterest...right from Pinterest. The Braintree full-stack payment platform lets companies build their own experiences and then scale their businesses around the globe. We're known for our technology but we're also known for our support, with internal risk and underwriting, account management and technical support teams who ensure a frictionless payments experience.
Acquired by PayPal in 2013, Braintree is now in an even greater position to change the way people pay. Headquartered in Chicago, Braintree has offices in San Francisco, New York, Sydney, London with employees stationed around the world.
Role Description:
We're looking for someone to join our team responsible for underwriting e-commerce merchants. The ideal candidate will have 2+ years of merchant service work experience related to e-commerce underwriting and/or commercial lending. The ability to exercise sound judgment and be resourceful in all things is imperative to success as a Braintree Underwriter.
Responsibilities:
Assess business model risk and determine credit exposure risk on new and existing merchants to determine appropriate course of action
Analyze financial and bank statements to assess credit worthiness
Prepare persuasive underwriting packages as required
Assist Account Management and Sales with customer calls requiring explanation of specific internal credit policies and decisions related to those policies
Monitor and investigate merchants’ credit card processing activities using internal and external Risk monitoring tools
Answer internal and merchant inquiries regarding risk management issues
Stay current on merchant industry trends specific to the industries we support
Requirements:
2+ years of merchant service work experience related to merchant underwriting and/or commercial lending
Solid financial statement analysis
Experience in preparing underwriting packages
A highly-curious individual who wants to get to the source of anything even the least bit fishy
A highly analytical team player who loves to evaluate degrees of financial risk
A top-notch inspector and investigator
An acute sense of right and wrong with the calculations to back it up
A candidate secure enough to be schooled in foosball and ping pong on a regular basis
Aug 17, 2017
Full time
Braintree builds products that make payments easier—so easy that they fade into the background, making entirely new kinds of interactions possible. Interactions like seamlessly paying for your ride share -- or the condo you rented this weekend -- without presenting a card or pressing a button, or buying a lamp on Pinterest...right from Pinterest. The Braintree full-stack payment platform lets companies build their own experiences and then scale their businesses around the globe. We're known for our technology but we're also known for our support, with internal risk and underwriting, account management and technical support teams who ensure a frictionless payments experience.
Acquired by PayPal in 2013, Braintree is now in an even greater position to change the way people pay. Headquartered in Chicago, Braintree has offices in San Francisco, New York, Sydney, London with employees stationed around the world.
Role Description:
We're looking for someone to join our team responsible for underwriting e-commerce merchants. The ideal candidate will have 2+ years of merchant service work experience related to e-commerce underwriting and/or commercial lending. The ability to exercise sound judgment and be resourceful in all things is imperative to success as a Braintree Underwriter.
Responsibilities:
Assess business model risk and determine credit exposure risk on new and existing merchants to determine appropriate course of action
Analyze financial and bank statements to assess credit worthiness
Prepare persuasive underwriting packages as required
Assist Account Management and Sales with customer calls requiring explanation of specific internal credit policies and decisions related to those policies
Monitor and investigate merchants’ credit card processing activities using internal and external Risk monitoring tools
Answer internal and merchant inquiries regarding risk management issues
Stay current on merchant industry trends specific to the industries we support
Requirements:
2+ years of merchant service work experience related to merchant underwriting and/or commercial lending
Solid financial statement analysis
Experience in preparing underwriting packages
A highly-curious individual who wants to get to the source of anything even the least bit fishy
A highly analytical team player who loves to evaluate degrees of financial risk
A top-notch inspector and investigator
An acute sense of right and wrong with the calculations to back it up
A candidate secure enough to be schooled in foosball and ping pong on a regular basis
